Class Terms and Conditions

Please read these Terms and Conditions carefully before booking your place on a Rovers Return Puppy Group Class.

By completing the booking process and making payment, you signify your understanding and acceptance of these terms.

Booking and Payment

1.1. Places on our Puppy Group Classes are limited and allocated on a first-come, first-served basis upon receipt of full payment

1.2. Full payment is required at the time of booking via the online booking system, to secure your place.

1.3. Your booking is not confirmed until full payment has been received and acknowledged by Rovers Return. You will typically receive a confirmation email.

1.4 You're are paying for a course and not individual sessions (unless specified.)

1.5 By leaving your email address you agree to sign up for our mailing list. You can subscribe at any time.

Strict No Refund/No Cancellation Policy

2.1. Once booked and paid for, your place on the Puppy Group Class is non-refundable.

2.2. We operate a strict no-cancellation policy. If you choose to cancel your place for any reason, you will not be entitled to a refund.

2.3. No refunds or partial credits will be issued for missed classes within the course block, regardless of the reason for absence (including, but not limited to, puppy illness, owner illness, holidays, or change of circumstances).

2.4. Your booked place is non-transferable to another course date or to another person.

2.5. This strict policy is necessary due to the small class sizes and the significant administration and venue costs incurred in reserving your dedicated spot. We strongly advise you ensure you can commit to the full course before booking.

Puppy Requirements

3.1. There is no age in which we refuse classes.

3.2. We do not insist on vaccinations, however Rovers Return will not accept any responsibility should your dog become ill with a disease associated with non vaccination.

3.3. Puppies must be in good health and free from any contagious diseases or parasites. Do not bring your puppy to class if they are showing signs of illness (e.g., vomiting, diarrhoea, coughing, sneezing, lethargy). Please consult your vet if you are unsure.

Owner Responsibilities

4.1. Owners are responsible for their puppy's behaviour and safety at all times during the class.
4.2. Puppies must be kept on a lead (standard flat lead, no retractable/flexi leads/slip leads) and wear a secure flat collar or harness, unless specifically instructed otherwise by the trainer.
4.3. Please bring high-value training treats, a toy, water for your puppy, and poo bags. A chew or stuffed Kong can be helpful for settling periods.
4.4. Owners must clean up after their puppies immediately, both inside and outside the training venue. Please use designated bins or take waste home.
4.5. Children are welcome to attend, but must be supervised by an adult at all times. They should remain calm and seated during training exercises and must not approach other puppies without permission from the owner and trainer.

Class Conduct and Training Methods

5.1. We use positive reinforcement, reward-based training methods. Harsh handling, physical corrections, or the use of aversive equipment (including choke chains, prong collars, slip leads used punitively, e-collars, spray collars) are strictly forbidden.
5.2. Rovers Return Dog Training reserves the right to ask any owner and puppy to leave the class, without refund, if their behaviour is deemed disruptive, aggressive, or unsafe towards others (humans or dogs).

Health and Safety

6.1. Please inform the trainer before the course starts if your puppy has any known allergies, sensitivities, or behavioural concerns (e.g., nervousness around people/dogs).
6.2. While every precaution is taken to ensure safety, attendance is at your own risk. Rovers Return is not liable for any injury or illness contracted by your puppy or yourself during the classes, except where legally required (see Clause 7).

Liability

7.1. Rovers Return accepts no responsibility for any loss, damage, injury, or illness to puppies, owners, or their property while attending classes, except where liability cannot be excluded by UK law (such as death or personal injury caused directly by our negligence).
7.2. Vehicles parked at or near the venue are left entirely at the owner's risk.

Course Changes or Cancellation by Rovers Return

8.1. We reserve the right to cancel or reschedule classes due to unforeseen circumstances, such as trainer illness, adverse weather conditions making travel unsafe, or venue unavailability.
8.2. If Rover's Return cancels the entire course before it starts, you will receive a full refund.
8.3. If Rovers Return needs to cancel an individual class within a course block, we will endeavour to reschedule the session at a mutually convenient time. If rescheduling is not possible, a partial refund or credit for the value of that single class may be offered at our discretion.

Data Protection

9.1. Your personal data provided during booking will be used solely for the purposes of administering the class, communicating relevant information, and ensuring health and safety. We comply with GDPR regulations. Please see our Privacy Policy (on the website) or more details.

Acceptance of Terms

10.1. By completing the booking form and making payment for the Puppy Group Class, you confirm you have read, understood, and agree to abide by these Terms and Conditions in full.

Governing Law

11.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales

Intellectual Property

12.1. Any written materials, handouts, or digital resources provided by the Trainer are for the Client's personal use only and remain the intellectual property of Rovers Return. They may not be copied, distributed, or used for commercial purposes without prior written consent.

Terms & Conditions for 1-2-1 In-Home Dog Training

Definitions

"Trainer" refers to The appointed person by Rovers Return Dog Training.

"Client" refers to the dog owner(s) or individual(s) booking the training services.

"Session" refers to a single dog training appointment.

"Foundation Programme" refers to the initial package of three (3) 1-2-1 Sessions designed to establish core training principles.

"Follow-Up Session" refers to any individual 1-2-1 Session booked after the completion of the Foundation Programme.

"Home" refers to the Client's residence where the Sessions will primarily take place, unless otherwise agreed.

Services

2.1. The Trainer provides 1-2-1 dog training services focusing on positive reinforcement and humane, science-based methods.
2.2. The standard initial service is the Foundation Programme, consisting of three (3) Sessions, typically scheduled [e.g., weekly, fortnightly]. They focus on establishing foundational skills and addressing primary training goals.
2.3. Following the successful completion of the Foundation Programme, Clients may book individual follow-Up Sessions as needed for ongoing support, skill progression, or addressing new issues. The content and frequency of Follow-Up Sessions will be mutually agreed upon.
2.4. Sessions primarily take place at the Client's Home. Sessions in alternative locations (e.g., local park for specific exercises) may be agreed upon, potentially subject to travel considerations (see Clause 6).

Booking Process

3.1. Enquiries can be made via email, phone, website form. An initial discussion or consultation may be required before booking the Foundation Programme.
3.2. Booking the Foundation Programme is confirmed upon receipt of full payment (see Clause 4) and agreement on the scheduled dates/times for the three Sessions.
3.3. Follow-Up Sessions can be booked individually after the Foundation Programme is completed, subject to Trainer availability and payment. These can be booked via the website (link to be provided, or with the trainer.

Payment

4.1. The total cost for the Foundation Programme (3 Sessions) is £160 Price for 3-session package. This is a discounted price. Full payment is required in advance upon booking to secure the scheduled dates.
4.2. The cost for individual Follow-Up Sessions will be agreed upon prior to booking. Payment for Follow-Up Sessions is due upon booking the session or at the beginning of the session whichever is agreed,
4.3. Payments can be made via Bank Transfer, Online Payment Link. The Details will be provided upon booking confirmation.
4.4. All prices are inclusive of travel within a [e.g., 10-mile] radius of LE17 5DQ. Journeys beyond this radius may incur a mileage charge of £0.45 per mile for the excess distance each way, which will be agreed upon prior to booking.

Cancellations and Rescheduling

Client Cancellations/Rescheduling: - 5.1.1. For both Foundation Programme Sessions and Follow-Up Sessions, the Client must provide a minimum of 48 hours notice via email or phone call to reschedule a Session without charge.
5.1.2. If less than 48 hours notice is given to cancel or reschedule, the Session will be forfeited, and the fee for that Session will be non-refundable and non-transferable.
5.1.3. For the Foundation Programme, a maximum of one (1) Session may be rescheduled by the Client (with the required notice) during the programme timeframe. Further rescheduling requests may be accommodated at the Trainer's discretion but cannot be guaranteed.
5.1.4. Failure to attend a scheduled Session without any prior notification will result in the Session being forfeited and fully charged.

5.1.5 The sessions must be used within 3 months unless otherwise arranged.

Trainer Cancellations/Rescheduling:

5.2.1. In the unlikely event the Trainer needs to reschedule a Session due to unforeseen circumstances (e.g., illness, emergency), the Trainer will provide the Client with as much notice as possible and will reschedule the Session to the next mutually convenient date at no extra charge.
5.2.2. If the Trainer is unable to deliver a significant portion of the agreed service, a partial or full refund for the undelivered Sessions may be offered at the Trainer's discretion.

5.2.3 Any refunds will be subject to a £10 admin fee.

Session Logistics

6.1. Each Session will typically last approximately 45 minutes unless otherwise agreed.
6.2. The Client agrees to ensure the training environment (usually their Home) is safe and reasonably free from distractions during the Session.
6.3. The Trainer will travel to the Client's Home or other pre-agreed location. Travel costs are included as per Clause 4.4.

Client Responsibilities

7.1. The Client must provide accurate and detailed information about the dog's health, temperament, and behavioural history prior to the first Session. The Trainer must be informed of any known aggression or bite history.
7.2. The Client is responsible for the dog's welfare, safety, and conduct at all times, including during Sessions.

7.3. The Client agrees to have appropriate equipment ready for Sessions, such as a secure collar/harness, a standard lead (no retractable/flexi leads unless specifically requested for an exercise), and high-value training treats.
7.4. The Client (or a designated responsible adult) must be present and actively participate during the Sessions.
7.5. Crucially, the Client understands that successful training outcomes depend significantly on their commitment to consistently implementing the techniques and advice provided by the Trainer between Sessions.

7.6. It is advised but not essential that dogs must be kept up-to-date with relevant vaccinations and parasite treatments as advised by their veterinarian. If you choose not to it is your responsibility.

Do not attend sessions if the dog is unwell; please provide notice as per Clause 5.

Trainer Responsibilities

8.1. The Trainer will provide professional, ethical dog training advice and guidance based on current understanding of animal behaviour.
8.2. The Trainer will use humane methods and adhere to a professional code of conduct. Harsh handling or aversive equipment will not be used or recommended.
8.3. Client information will be kept confidential, subject to legal requirements (e.g., reporting welfare concerns under the Animal Welfare Act 2006).

Training Methods and Outcomes

9.1. The Trainer will make every reasonable effort to help the Client achieve their training goals, but makes no guarantee of specific behavioural outcomes. Animal behaviour is complex and influenced by many factors, including genetics, environment, health, and owner consistency.
9.2. The Trainer will provide guidance and support, but the Client is ultimately responsible for implementing the training plan and managing their dog's behaviour.

10. Safety and Liability

10.1. The Client acknowledges that working with dogs involves inherent risks of injury (to humans and dogs) or damage to property. Attendance and participation are at the Client's own risk.
10.2. The Trainer accepts no liability for any loss, damage, injury, or illness sustained by the Client, their dog(s), their family, or visitors, or their property during or as a result of the training Sessions, except where liability cannot be excluded by UK law (e.g., death or personal injury caused directly by the Trainer's negligence).
10.3. The Client remains responsible for their dog's actions at all times and indemnifies the Trainer against any claims for loss or damage caused by the Client's dog.

Data Protection

11.1. Personal data provided by the Client will be used solely for managing bookings, providing services, and communicating relevant information, in accordance with GDPR and the Trainer's Privacy Policy [Link to Privacy Policy if available].

Intellectual Property

12.1. Any written materials, handouts, or digital resources provided by the Trainer are for the Client's personal use only and remain the intellectual property of Rovers Return. They may not be copied, distributed, or used for commercial purposes without prior written consent.

Governing Law

13.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England 1

and Wales.